What To Do When A Customer Breaks a Promise

Broken Dollar SignImmediate Response Required

It’s disappointing (to say the least) when a customer breaks a promise to pay a past due invoice. The domino effect is costly.

Not only does a broken promise affect your bottom line, but it also brings into question the trustworthiness of the customer for any future purchases.

There’s no time to waste when addressing this problem. You must act swiftly with consequences you fully intend to carry out. Maybe you decide to hold the next delivery until you receive payment. Perhaps you switch to COD for a time. A severely limited credit term may be the answer. No matter what consequence you choose, you must act quickly.

Broken promises cannot be ignored. The future of timely payments depends on your response. Take action.