Category Archives: How To Make Commercial Debt Collection Calls

Strategies for successful debt collection phone calls

What NOT To Do If You Want A Return Phone Call

It’s tougher than ever to get through to a live voice on the phone. Caller ID and voice mail make it easy for people to screen calls or ignore them in lieu of a more convenient time. And getting a … Continue reading

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Internal Debt Collection Campaign Tips: What time of day is best to call?

Your customer has not paid after the final past due notice. It is now time to tackle a debt collection call to figure out when you will be receiving your money. While we often discuss best practice phone etiquette and … Continue reading

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Five Tips for Making Collection Calls that Get You Paid

Debt collection calling is not the type of task most employees get excited about. Typically, in-house campaigns take employees out of their comfort zone. For most small businesses it is a task given to employees in addition to their normal … Continue reading

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What Makes a Good Debt Collector?

As a business owner, your collection call team will lead you to increasing cash flow. But is a good debt collector born with “it” or taught “it”? For small businesses and start-ups, finding the right person on the team is … Continue reading

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Making The First Debt Collection Call

Debt collection calls are hard to make. Before you’ve dialed the number, you already know that the call will be uncomfortable, at the least. The most important thing for you to do before the call is to focus on the … Continue reading

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3 Ways To A Successful Collection Call

Follow these 3 steps for a successful collection call Debt collecting has its challenges. As the collector, you have your set of hurdles. Your past due customer has his. Both perspectives represent real people dealing with financial stresses – just … Continue reading

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3 Ways To Make Debt Collection Calls Easier

Calling your customer about a past due invoice can be one of the most challenging aspects of operating a business. It’s not unusual for aged accounts to pile up because business owners are uncomfortable making debt collection calls. There is … Continue reading

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