Category Archives: Customer Service

Creating Your Corporate Culture

Large or small, every business has its own unique culture. Some businesses create a culture accomplished through careful planning. It’s the kind of intentional effort that starts right from the get-go. Other businesses evolve their culture entirely by accident that … Continue reading

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One-On-One With A Customer: Prepare In Advance

Visiting a customer, one-on-one, is a great idea to build rapport. In fact, if you make the effort to build a solid relationship, you’re less likely to encounter past dues with that customer in the future. It’s one way of … Continue reading

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3 Ways to Win Your Clients’ Love

February is the season of love. Wouldn’t you love it if your clients were brand advocates for you? In the digital age, peer-to-peer recommendations are the most powerful advertising tool available for companies. Walt Disney said it best: “Do what … Continue reading

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Should you treat every customer the same?

  The short answer: No! Ever heard of the common phrase, you can’t compare apples to oranges? By treating every customer the same, you are placing them in a basket and assuming they all want the same thing at the … Continue reading

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